Makro is a Dutch chain of large-scale wholesale supermarkets having a strong presence in many countries around the world. In Pakistan it appeared as a joint venture between house of Habib and Makro Pakistan. Makro has occupied the major position in the market of Pakistan and has managed to spread its roots across the major cities. Apparently it is making shopping easier, but the case is terrific on the other way round. Makro is playing dirty, so all the Makro customers, be ware! I have always loved to shop at Makro but it was last Sunday when I had a little argument with their management on the “Rates fraud” I caught in there. They have pasted different price tags for the same products at different stalls. It is not only confusing but a very tiresome activity to go back on different stalls for comparing prices of the very same item again and again. Sometimes they even sell on higher prices than the mentioned bottle/product prices by the company. Moreover they are also looting customers by their modern bill systems. We had always noticed that our bill is higher than we expected but we would ignore every time. Last time I noticed that to thug customers they enter the code of every item in the computer system which is detected by a machine. Obviously it is time saving technology for us and for them, but this is the very stage where they make arrangements for looting their customers. It is quite difficult, infact impossible for the customers to keep a check on the bill when there are thousands of small and big items they have purchased. They enter one item twice and sometimes thrice in the bill. For instance, we bought 2 7Ups bottles. They entered both by their codes and in quantity section, 2 was mentioned, below they added the prices again and in quantity section, mentioned 1.This was the one extra bottle which we never bought. They do similar frauds more easily in small products which go unnoticed like toothpastes, tooth brushes, soaps etc.
They were not willing to hear our complaint until we threatened to call media. I doubt if they were afraid by media or they did not want to lose a customer who gives them a business of more than RS/-10,000-12,000 per month. Makro Habib has criminal records and keeps coming in news time to time. This January Makro was raided by PSQCA when substandard and unregistered products were seized. Sometime back they were blamed to sell dead fish on the name of “Alive”. Last year in Ramadan they were caught selling fresh vegetables, fruits, and other raw material on double prices than the market prices.
This is a little effort by me to save all of my readers from the Makro frauds. Next time, whenever you go there for shopping, keep a pen and a paper in your purse/bag and make your bill yourself on the every item you add up in your shopping cart. This little tip can prevent you from a big mess and a nerve tautening job resulting in tallying your bill and the products purchased after returning home from Makro.
Enjoy shopping, but with a clever mind!
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